On a job
Missed call2:14pm
Hi, this is [your name] at [shop]. Sorry I missed your call, I'm on a job right now. What do you need, and what's the address? I can call you back by [time].
YouMissed call message templates
What to text a customer you couldn't answer. Short, polite, and from you. Change the words in brackets and send.
Make them yoursFills in every example
Missed call2:14pm
Hi, this is [your name] at [shop]. Sorry I missed your call, I'm on a job right now. What do you need, and what's the address? I can call you back by [time].
YouNothing you type is saved or sent anywhere.
Example messages on this page
Jump to the one you need.
Missed call message templates for customers
Four common moments. Each one says who you are, says sorry once, and says when you'll call back.
After hours
Missed call9:40pm
Hi, it's [your name] at [shop]. Sorry I missed you last night. I'm free to talk this morning. Is [time] good, or would you rather text me the details?
YouBooked up this week
Missed call11:05am
Hi, this is [your name] at [shop]. Sorry I missed your call. We're booked through [day], but I can come out [day]. Want me to hold that for you?
YouA past customer
Missed call4:30pm
Hi [their name], it's [your name] at [shop]. Sorry I missed you. Is this about the [last job], or something new? I can call you back by [time].
YouHow to say sorry I missed your call, professionally
Four things, in this order. Keep it under three lines.
Hi, it's [your name] at [shop].Who Sorry I missed you last night.Sorry I'm free to talk this morning. Is [time] good,When or would you rather text me the details?Ask
- WhoSay who you are.Your name and the shop, so they know it's not spam.
- SorrySay sorry once.One short sorry is enough.
- WhenSay when you'll call back.A time, not "soon".
- AskAsk one question.What they need, or the address.
Leave out: a long apology"your call is important to us"linksprices
A sorry I missed your call message that books the job
Offer a real time and ask for the address. A reply that answers both is a job on the calendar.
Ready to book
Missed call2:14pm
Hi, this is [your name] at [shop]. Sorry I missed your call. I can be there [day] at [time]. What's the address?
YouThu · 9:00A reply with an address is a job on the calendar
Why it works: one clear time, one easy question.
Missed call auto reply message: why we skip it
An auto reply goes out the second the call drops, from no one in particular. Customers can tell. A text from you, a few minutes later, reads like a person, because it is.
Auto reply
0:01after the call drops
We are sorry we missed your call. Your call is important to us. We will get back to you shortly.
- Same words for every caller.
- Can't say when you'll call back.
- Goes out even when you're already calling.
A person sends
Minuteslater, from you
Hi, this is [your name] at [shop]. Sorry I missed your call, I'm on a job right now. What do you need, and what's the address? I can call you back by [time].
- You pick the words for this caller.
- You know when you're free.
- You send it, or you just call.
Want one of these drafted for every missed call, waiting for you to send?
See returning missed calls →Questions.
Something else on your mind? Ask us on the fit call. No pitch, and we'll say if it isn't a fit.
Book a fit callSkip the long apology. "Hi, this is the owner, sorry I missed you. I'm on a job now and can call back after lunch, or text me what you need."
Yes. It's polite and normal. Follow it with something useful, like when you'll call back, so the customer isn't left waiting.
Name, business, when you'll call back and one way to reach you faster. Short enough that callers listen to the end.
