Lead follow up, while they're looking.
A new form, text, DM or email gets a first reply drafted in your words. You read it and send it.
How lead follow up works
- You choose whose name answers new inquiries.
- You tell us which jobs to answer, and which to skip.
- You read each reply and tap send.
- We set it up where your inquiries land.
- We write the replies to sound like you.
- We keep it running and fix it if anything breaks.
You just tap yes.
You don't write these. We draft each one in your words. You tap yes.
Want me to send this to the customer?
Hi Dana, it's Marcus at Marcus Heating & Air. Thanks for reaching out about the warm air. I can help with that. Would Thursday at 2:00 or Friday at 9:00 work to come take a look?
Want me to send this to the customer?
Hi Dana, thanks for your message last night. Yes, we do AC repair. So I can give you a real answer, can you tell me the address? I'll get back to you today.
Want me to send this to the customer?
Hi Dana, it's Marcus at Marcus Heating & Air, checking back on the AC. No rush. If you're still looking, I can come by this week. If you went another way, no worries at all.
Live in 30 days.
- Week 1You give us access.
- Week 2We build it in your words.
- Week 3You try it and give us feedback.
- 30 daysLive, or we work free until it is.
Questions.
As soon as you can, and the same day at the latest. People often ask more than one business, so speed to lead matters more than a perfect message. A short reply that answers their question and offers a next step does the job. With the draft already written, your lead response time comes down to when you read it and hit send.
A lead follow-up is getting back to someone who asked about your work, then checking in again if they go quiet. The question might come in by web form, text, email or DM. Lead follow up is the step between that first message and a booked job. We draft each reply in your words, and a person on your team reads it and sends it.
Keep each message short, friendly and about their job. Give them a reason to answer every time you write, like an answer to their question or an open slot this week. Skip the guilt, such as asking why they never got back to you. We draft each check-in, and whoever on your team sends it can change it first.
There isn't one right number for every lead, so let their answers set the pace. Follow up while you still have something useful to say, and stop when they say no or tell you they picked someone else. Leave some room between messages. After a no, thank them and leave the door open. A person on your team sends each one.
No. We work around the tools you already use, like your website form, your business texts and your email. On the fit call we look at where new inquiries land today and plan the setup around that. If something about your setup won't work, we'll tell you on that call.
