Keep repeat customers coming back.
Past customers who are due for their next visit get a check-in drafted from your own list. You send it.
How repeat customers hear from you
- You share your past customer list.
- You choose when each customer is due for a visit.
- You read each check-in and tap send.
- We set it up around your customer list.
- We write the check-ins to sound like you.
- We keep it running and fix it if anything breaks.
You just tap yes.
You don't write these. We draft each one in your words. You tap yes.
Want me to send this to the customer?
Hi Dana, it's Marcus at Marcus Heating & Air. We tuned up your system last fall, and it's about time for a spring visit. Want me to hold a spot for you the week of April 6? Just reply with a day that works.
Want me to send this to the customer?
Hi Dana, it's Marcus from Marcus Heating & Air. It's been a while since we replaced the capacitor. If anything around the house needs a look this spring, I'd be glad to come out. No pressure, just checking in.
Want me to send this to the customer?
Thanks again for having us out for the tune-up, Dana. A heads-up: the filter usually needs another look around October. I'll check in then, unless you'd rather I didn't.
Live in 30 days.
- Week 1You give us access.
- Week 2We build it in your words.
- Week 3You try it and give us feedback.
- 30 daysLive, or we work free until it is.
Questions.
Do good work, then stay in touch when there's a real reason to, like a tune-up that's due, a change of season or a part that wears out. Most of how to get repeat customers is remembering who's due and sending a short, friendly note before they go looking for someone else. That's the part that slips when you're busy.
A good customer follow-up message is short and personal. Thank them by name, mention the job, ask how it's holding up, and offer to help if anything's off. For example: "Hi [name], it's [your name] at [business]. How's the [job] holding up? If anything's not right, just reply here and I'll take a look." You or someone on your team sends it.
Sometimes, and it's worth a try. For someone who hasn't called in a year or two, send one short, honest note that names the last job and offers help, with no pressure. Some will book, some won't answer, and that's fine. Don't send a string of messages to someone who doesn't reply.
A repeat customer is someone who hires you again after the first job. For a local shop, that might be the homeowner who calls every spring for a tune-up, or the family who books you for the next room after the kitchen. Repeat customers already know your work and how you treat people, so you don't have to win them over from scratch.
No. We build it around the customer list you already keep, however you keep it, and we don't sell you new software. On the fit call we look at how you keep track of past customers today and plan the setup around that. If your list won't work for this, you'll hear it on that call.
